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Delete your Home Service Pass account

This page explains how to delete your account on Home Service Pass. Account deletion is permanent — once completed, your account cannot be recovered.

What gets deleted

  • Active subscriptions are cancelled
  • Active passes are forfeited
  • Personal information is anonymized
  • You are logged out on all devices
  • Some records may be retained where required by law
  • This action cannot be undone

How to delete your account

Customers — delete from the app

Account deletion for customers is done inside the Home Service Pass mobile app.

  1. Open the Home Service Pass app and sign in
  2. Tap Profile
  3. Scroll to the bottom and tap Delete Account
  4. Enter the 6-digit code we send to your phone by SMS
  5. Confirm — your account will be deleted immediately

Don't have the app installed? Search for Home Service Pass on the App Store (iOS) or Google Play (Android).

Providers — log in to delete your account

Log in to your provider account, then delete from your profile page.

  1. Log in below
  2. Open your Profile
  3. Scroll to Danger Zone
  4. Tap Delete my account
  5. Enter your password to confirm

Some accounts may have restrictions on deletion (for example, pending payouts must be cleared first). If you run into a block, contact support.

Log in as Provider

Admins — log in to delete your account

Log in to your admin account, then delete from your profile page.

  1. Log in below
  2. Go to Profile
  3. Scroll to Delete Account
  4. Enter your password to confirm
Log in as Admin

Can't access your account?

If you can't sign in or open the app, call (801) 383-2345, text us, or email support@homeservicepass.com with the subject “Delete my account” and the email or phone number on file. We'll delete your account within 30 days of receiving your request.

Questions about your data?

See our Privacy Policy for what data we retain and why, or contact support@homeservicepass.com.